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Frequently asked questions
Get answers to all questions you have and boost your knowledge so you can save, invest and spend smarter.
Account
To create an electronic invoice, log in to your account, go to the 'Invoices' tab, click 'New Invoice', enter the necessary details, and hit 'Send'. You can also download or share the invoice instantly.
Yes. When paying an invoice, choose the 'Schedule Payment' option, select your preferred date, and confirm. You'll receive a reminder before the payment is processed.
On the login screen, click 'Forgot Password'. Enter your registered email address, and follow the link sent to your email to create a new password.
Check your internet connection and account balance. If the issue persists, contact our support team at (031) 100-0324 or email info@zuzza.co.za.
You'll receive a notification for pending transactions. To approve or reject, go to 'Transactions', select the item, and choose 'Approve' or 'Reject' with optional comments.
Yes, our e-Billing app is available for both iOS and Android. Search for 'Zuzza' in the App Store or Google Play Store to download and manage your invoices and payments on the go, or access our quick install mobi-app here: https://app.zuzza.co.za.
Affiliates
All you need is a registered account, a valid email address, and an internet connection. Once registered, you can start creating invoices and accepting payments immediately.
Yes. You can link multiple business or user accounts under a single dashboard and manage permissions for each user accordingly.
Yes. Our platform supports payments via credit/debit cards, bank transfers, and supported e-wallets depending on your region.
Recurring invoices can be set under the 'Recurring Billing' section. Choose the frequency, duration, and amount, and the system will automate the rest.
Go to 'Billing' > 'Payment Schedule' to view upcoming and completed payments. You can filter by date or customer.
Absolutely. You can enable notifications in your account settings to receive reminders about overdue invoices via SMS, email, or in-app alerts.
Security
Yes, we use bank-grade 256-bit SSL encryption, two-factor authentication (2FA), and fraud detection systems to ensure your data and transactions are secure.
Immediately change your password and contact our security team at info@zuzza.co.za or call (031) 100-0324. We'll investigate and secure your account.
Go to 'More' > 'Face ID/Biometrics' and toggle on 2FA.
Yes. As an admin, you can assign approval permissions under 'User Roles'. Only authorized users will be able to approve or reject transactions.
No. We partner with certified PCI-DSS compliant payment gateways to process transactions securely without storing sensitive card details on our servers.
We take security seriously. Please report any vulnerabilities or bugs to our cybersecurity team at security@zuzza.co.za. Responsible disclosure is appreciated.
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